Frequently asked questions

Scoutrr uses AI to continuously monitor social media conversations across Reddit and Facebook Groups. When someone mentions a problem your product solves, our AI identifies them as a potential lead, scores their buying intent, and provides their information along with context about their specific needs.

Simply sign up and choose your plan. Set up your business context and our AI will start finding relevant leads immediately.

After signing up, you'll go through a quick 5-minute setup where you describe your business, target customers, and the problems you solve. Our AI uses this information to find highly relevant leads for your specific business.

Most users see their first qualified leads within 24-48 hours of setup. The more specific you are about your target customers and their problems, the faster and more accurate the results will be.

Not at all! Scoutrr is designed to be user-friendly for anyone. The interface is simple and intuitive - just describe your business and we handle all the technical AI work behind the scenes.

Unlike cold email lists or generic databases, Scoutrr finds people who are actively discussing problems you solve in real-time. This means warmer prospects with higher conversion rates, plus our AI provides context about each lead's specific situation.

We offer two main plans: Starter at $39/month (250 leads) and Pro at $99/month (2,500 leads).

No! Your lead credits roll over month to month, so you never lose unused leads. If you don't use all 250 leads on the Starter plan this month, they'll carry over to next month. This ensures you get full value from your subscription.

We bill monthly in advance. You can cancel anytime and your subscription will remain active until the end of your current billing period. All payments are processed securely through Stripe.

Absolutely! You can upgrade or downgrade your plan at any time through your billing settings. Changes take effect immediately and we'll prorate any differences.

No setup fees and no long-term contracts. You can cancel your subscription at any time with no penalties. We believe in earning your business every month.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and payments are processed securely through Stripe. We don't store your payment information.

While we don't offer refunds on completed billing cycles, you can cancel your subscription at any time and retain access until the end of your current billing period.

Our AI analyzes multiple factors including the urgency of their problem, ability to pay, decision-making authority, and how well they fit your target customer profile. Each lead gets a score from 0-100 with detailed reasoning explaining why they're worth pursuing.

Yes! Our AI can generate contextual, personalized responses for each lead based on their specific problem and situation. This saves you time while ensuring your outreach feels natural and relevant.

Scoutrr includes a built-in CRM where you can track which leads you've contacted, set follow-up reminders, add notes, and manage your entire sales pipeline in one place.

Yes, both Starter and Pro plans include CSV export functionality. You can export your leads with all their details and context for use in your existing CRM or sales tools.

CRM integrations are available on the Pro plan. We're actively building integrations with popular CRMs like HubSpot, Salesforce, and Pipedrive. Contact us if you need a specific integration.

For each lead, we provide their username, the platform they posted on, the full context of their problem, a link to the original post, AI-generated lead score with reasoning, and suggested talking points for your outreach.

Yes! You can customize what problems to monitor for by setting up specific keywords, phrases, and problem descriptions. The more specific you are, the better quality leads you'll receive.

Our AI analyzes multiple factors including urgency, buying authority, budget indicators, and fit with your ideal customer profile. The scoring system has been trained on thousands of successful sales conversations and continuously improves.

We use advanced AI to filter out low-quality prospects, spam, and irrelevant conversations. Our system focuses on finding people with genuine problems who are actively seeking solutions, not just casual browsers.

Scoutrr works especially well for SaaS companies, digital agencies, consultants, course creators, and any business that solves specific problems people discuss online. The key is having a clear problem-solution fit.

Our AI monitors platforms 24/7. Starter plan users can run manual searches, while Pro users get automated monitoring with real-time notifications when new high-quality leads are found.

Absolutely! During setup, you'll describe your target customers and their problems. You can update these criteria anytime to refine your lead generation and improve quality.

Each lead comes with an AI-generated score and detailed reasoning explaining their buying intent, problem severity, and how well they fit your ideal customer profile. This helps you prioritize your outreach efforts.

While results vary by industry and approach, users typically see 10-20% higher conversion rates compared to cold outreach because these leads are already discussing problems you solve. The warm nature of these prospects makes a huge difference.

We currently monitor Reddit and Facebook Groups. Both Starter and Pro plans have access to these platforms. We're actively working on adding more platforms like Twitter, LinkedIn, and Discord based on user feedback.

Yes! You can enable or disable Reddit and Facebook Groups from your dashboard. This helps you focus on the platforms where your target customers are most active.

We only monitor publicly available conversations and groups. We don't access private groups, DMs, or any content that requires special permissions or violates platform terms of service.

For Pro users, we monitor platforms continuously in real-time. Starter users can trigger manual searches. The frequency depends on your plan and platform activity levels.

Yes, you can set up filters to exclude specific subreddits, groups, or keywords that might generate irrelevant leads for your business.

Yes! We're constantly working to expand our platform coverage. Twitter, LinkedIn, and Discord are our next priorities. If you have a specific platform request, please let us know through our support channels.

We take data privacy seriously. We only collect publicly available information and comply with all relevant privacy laws including GDPR and CCPA. We never store personal information beyond what's necessary for our service.

Never. We don't sell, rent, or share your data with third parties. Your lead information and business details remain completely private and secure.

All data is stored securely in encrypted databases with enterprise-grade security measures. We use industry-standard encryption and security protocols to protect your information.

Yes, you can delete your account and all associated data at any time through your account settings. We'll permanently remove all your information from our systems.

We strictly follow all platform terms of service. We only access publicly available information and never use methods that violate platform rules or user privacy.

Starter plan users get email support with responses within 24 hours. Pro users get dedicated Slack support for faster response times. We also have comprehensive documentation and video tutorials.

API access is available for Pro and Enterprise users. This allows you to integrate Scoutrr data into your existing tools and workflows. Documentation is available in your dashboard.

Currently, Scoutrr is a web-based platform optimized for desktop and mobile browsers. We're considering a dedicated mobile app based on user demand.

Scoutrr works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your preferred browser for the best experience.

Yes! Pro users can set up webhooks to receive real-time notifications when new leads are found. This allows you to integrate Scoutrr with your existing tools and workflows.

Currently, each account is designed for individual use. For teams, we recommend having separate accounts. We're developing team features - contact us if you need multi-user access.

Pro offers 10x more leads (2,500 vs 250), automated monitoring with real-time notifications, webhooks and email notifications for new leads, daily and weekly digest emails, dedicated Slack support, and priority access to new features like phone number enrichments coming soon.

Yes, you can change your plan at any time through your billing settings. Upgrades take effect immediately, and downgrades take effect at the end of your current billing cycle.

Your existing leads remain accessible even if you downgrade. However, your monthly lead allowance will adjust to your new plan's limits starting from the next billing cycle.

Yes! We offer custom Enterprise plans for larger organizations with specific needs. Enterprise includes unlimited leads, custom integrations, dedicated support, and more. Contact us for a custom quote.

Yes! Annual billing saves you approximately 15-20% compared to monthly billing. You can switch to annual billing from your account settings.

If you approach your lead limit, we'll notify you and suggest upgrading to a higher plan. You won't lose access to existing leads, but new lead generation will pause until you upgrade or your billing cycle resets.

You can cancel your subscription at any time through your billing settings. Your account will remain active until the end of your current billing period, and you'll retain access to all your leads and data.

While we don't offer pause functionality, you can cancel and reactivate your subscription at any time. Your lead credits will remain when you reactivate, so you won't lose any unused leads.

You can update your payment information anytime through your billing settings. Changes take effect immediately and will be used for your next billing cycle.

If a payment fails, we'll retry several times over a few days and send you email notifications. If payment continues to fail, your account will be suspended until payment is resolved, but your data remains safe.

Yes, you'll receive email receipts for all payments. You can also download invoices from your billing settings at any time for accounting purposes.

Starter users can reach us via email support through the chatbox on our website. Pro users get dedicated Slack support for faster response times. We also have extensive documentation and video tutorials.